PAYMENTS & PRICING:

  • All services require full payment upfront via our website (www.klassicgfx.com), zelle or cashapp before any work begins. if requested, 50% down-payments may be considered.

  • All payments, including deposits are NON-REFUNDABLE.

  • ​Remaining balances are due before final files can be sent; if a client fails to submit their balance,they will not receive their project until it has been received.

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communication:

  • All communication will be handled via email or designated platform (ie: text message, dm, client portal)

  • you can complete our booking form here: ​​https://form.jotform.com/243068106594156 for further intricate details you’d like us to know throughout the design process

  • CONSULTATION CALLS ARE INCLUDED IN HEAVIER SERVICES AS WELL AS AN ADDITIONAL SERVICE/FEE FOR YOUR BRAND DEVELOPMENT

  • do not be afraid to go crazy in detail with all your visions & ideascfor the desired result.

  • please allow up to 24 hours for a response from designer via any communication channel (website, booking form, email etc)

turnaround times:

  • STANDARD TURNAROUND TIME VARIES DEPENDING ON THE PROJECT (2-10 BUSINESS DAYS)

  • RUSH ORDERS CAN APPLY AT AN ADDITIONAL FEE WHICH ARE PROCESSED AT CHECKOUT (CAN HAVE YOUR ORDER RUSHED NEXT DAY- 2/3 DAYS)

  • Delays can incur due to lack of client communication and/or missing details. this is unfortunately not klassic gfx’s responsibility. we’ll get into some communication necessities later in this form.

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files & deliverables:

  • final files will be delivered in png, jpg, pdf OR OTHER AGREED FORMATS

  • KLASSIC GFX IS NOT RESPONSIBLE FOR LOST FILES AFTER DELIVERY—PLEASE DOWNLOAD & BACK UP YOUR FILES IMMEDIATELY

WEBSITE POLICIES:

  • WEBSITES ARE DESIGNED BASED ON INFORMATION PROVIDED BY CLIENT. MAJOR STRUCTURAL CHANGES AFTER APPROVAL WILL REQUIRE ADDITIONAL PAYMENT

  • KLASSIC GFX DOES NOT OFFER DOMAIN HOSTING OR LONG-TERM SITE MAINTENNACE UNLESS A PAYMENT PLAN FOR THOSE ARE PURCHASED SEPERATELY

  • ONCE A WEBSITE IS COMPLETED & TRANSFERRED, ALL RESPONSIBILITIES FOR UPDATES AND EDITS FALL ON THE CLIENT UNLESS AN ONGOING SERVICE LIKE ABOVE IS AGREED UPON

  • ALL PASSWORDS AND DETAILS ARE KEPT CONFIDENTIAL & PROTECTED BETWEEN DESIGNER AND CLIENT

revisions/edits:

  • each project includes 1-2 revision (depending on project/package—additional revisions will incur a fee

  • revision requests must be clear & specific to avoid discrepancies

  • no major changes after final approvals

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CANCELLATIONS & REFUNDS:

  • ONCE WORK HAS STARTED, NO REFUNDS WILL BE ISSUED. THIS IS TO RESPECT THE VALIDITY, TIME, & CARE OF OUR DESIGN PROCESS

  • KLASSIC GFX RESERVES THE RIGHT TO CANCEL A PROJECT AT ANY TIME DUE TO UNPROFESSIONALISM OR LACK OF COOPERATION

COPYRIGHT & USAGE:

  • IT IS HIGHLY RECOMMENDED FOR OUR CLIENTS TO PROVIDE HIGH-QUALITY PROFESSIONAL PHOTOSHOOT MATERIAL TO MATCH OUR PROFESSIONAL, HIGH-QUALITY DESIGNS

  • WE CAN PROVIDE AI STOCK PHOTOS AT AN ADDITIONAL FEE

  • KLASSIC GFX RESERVES THE RIGHT TO SHOWCASE COMPLETED WORK IN PORTFOLIOS, SOCIAL MEDIA AND PROMOTIONS UNLESS AGREED OTHERWISE